Terms of Service

HARD ARENA (the "Game") is operated by PGAME STUDIO PATRYK BOŻEK, ul. Grunwaldzka 8, 48-303 Nysa, Poland (NIP 7532486567, REGON 545621680). Contact: [to be completed].

By creating a guest or registered account you accept these Terms. If you do not accept them, do not use the Game.

You must be at least 16 years old, or have the consent of a parent or legal guardian, to play.

You can start as a guest without an e-mail address. A guest account can be used on the device where it was created until level 5, when you must register to keep playing. A guest account that is logged out cannot be recovered, and guest accounts that can no longer be reached are deleted automatically.

One account holds one character. You are responsible for keeping your password secret. Logging in on a new device ends the session on the previous one.

Nicknames and guild names must not be offensive, impersonate other people or contain advertising.

Gold, gems, items, chests and every other in-game object are a limited, non-transferable licence to use content inside the Game. They have no monetary value, cannot be exchanged for money and cannot be sold or transferred outside the Game.

The Game is balanced continuously. Statistics, drop rates, prices and rewards may change. Such changes are not a defect and do not give a right to compensation.

The Game offers optional paid content: gem packs, VIP time, a monthly card and a one-time starter pack. Prices are shown before purchase and include VAT where applicable.

Paid content is digital content delivered immediately. By confirming a purchase you ask for immediate delivery and acknowledge that you lose the statutory 14-day right of withdrawal once the content is delivered. This does not affect your rights if the content is faulty or not delivered.

Paid benefits belong to the account, not the character, and are kept if you reset your character.

Chests contain randomly selected items. The exact chance of every rarity for every chest type, the number of items per chest and the guaranteed Legendary after a series of openings are published on the Chest odds page and are the ones the server uses.

Chests can also be earned for free: every defeated boss leaves one, and the Tower, the Abyss and guilds reward them.

You must not use cheats, bots or scripts outside the Game's own auto-battle, exploit bugs, attack the service, create accounts to abuse rewards, or harass other players.

If you find a bug that gives an unfair advantage, report it to [to be completed]. Deliberately exploiting it may lead to the removal of the gained resources.

We may suspend or close an account that breaks these rules. Where possible we tell you why.

We aim to keep the Game available but do not guarantee uninterrupted operation. Maintenance, updates and failures may cause breaks.

To the extent permitted by law, we are not liable for indirect damage or for the loss of virtual items caused by events outside our control. Nothing in these Terms limits rights that consumer law gives you and that cannot be excluded.

You can stop playing at any time and ask for your account to be deleted by writing to [to be completed].

We may change these Terms for important reasons such as new features or legal requirements. We will announce material changes in the Game in advance; continuing to play after they take effect means you accept them.

Complaints can be sent to [to be completed]. We reply within 14 days. These Terms are governed by the law of Poland, without depriving consumers of the protection of the mandatory law of their country of residence.